FAQ for Gulfdealz

General

What is Gulfdealz.com? (This part has to be updated after the inventory)

Established in 2001, gulfdealz.com is an e-commerce destination in the Middle East & North Africa region. Gulfdealz.com offers more than ……….. products across multiple categories including consumer electronics, fashion, health & beauty, household goods, books and much more. New categories are constantly evaluated and launched all the time.

What countries does Gulfdealz operate in?

Gulfdealz is available in UAE and in Pakistan.

 

Registration

How do I Create a new account?

Click “create account” on the upper right corner of any page of Gulfdealz.com

Login

How do I login?

Click “Sign in” on the upper right corner of any page of gulfdealz.com

I forgot my password, what do I do?

Click "Sign in" on upper right corner of any Souq.com page, then click "Forgot your password?" and enter the email address you used to register. We will send you an email with instructions for resetting your password.

 

My Account

How can I track my order history?

To view your orders, login into your account under the “Selling” section at the bottom left side of the page. There you will see your history broken down by New Sales Order, Confirmed Sales Order, Cancelled Sales Order and Returned order.

 

Returns

I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

 I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns

 

HOW WILL YOU DELIVER MY ORDER?

Your order will be delivered to you through Courier Service at the address you have mentioned as ship to address in your order. In case of Cash on Delivery order, the courier will collect the money in cash from you when he delivers the order.

I have not received my order, what can I do?

You can track your order on the website, once signed in you can access your “My orders” page under your Account tab.

Can I change the order details such as size and shipping etc after I have placed the order?

Contact our customer support staff and this can be resolved from case to case basis.

 

Further Questions

Who should I contact if I have questions?

You can contact our customer service department at anytime for any queries you might have.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Your order will usually reach your doorstep between 1 to 3 working days from the date of order.